fuij9's Privacy Policy — Your Information Is Our Responsibility

1. Introduction & Scope

fuij9 ("we", "our") operates a safe and trusted online betting and casino platform for players in Bangladesh. This privacy policy ("Policy") applies to the fuij9.bar website and all related services.

By using our services you consent to the processing of your information under the terms described in this Policy. You must be at least 21 years of age. Only adults (21+) may register on this platform.

Before reading this Policy, we also encourage you to read our Terms & Conditions and Responsible Gaming pages.

2. Information We Collect

We may collect the following types of information when you create an account and use services on the fuij9 platform:

2.1 Information You Provide Directly

• Identity information: Full name, date of birth, national identity card or passport number.
• Contact information: Email address, mobile number, and postal address.
• Financial information: Payment method details — information relating to bKash, Nagad, Rocket, Upay, or bank accounts (we do not store full card/account numbers).
• Identity verification information: Documents submitted as part of the KYC process.

2.2 Automatically Collected Information

• Device & browser information: IP address, browser type, operating system, screen resolution.
• Usage information: Pages visited, search history, click data, session duration.
• Transaction information: Records of deposits, withdrawals, bet history, and bonus usage.
• Cookies & similar technologies: Cookies are used for session management and storing user preferences.

2.3 Information Received from Third Parties

We may receive limited information from authorised third-party identity verification agencies for the purposes of fraud prevention and identity verification.

3. Purposes for Using Your Information

fuij9 uses collected information for the following lawful purposes:

• Account creation, identity verification, and authentication.
• Processing financial transactions — managing deposits and withdrawals.
• Providing bonuses, promotional offers, and VIP rewards.
• Providing customer support — 24/7 live chat and email assistance ([email protected]).
• Preventing fraud, money laundering, and unauthorised access.
• Operating and monitoring responsible gaming tools.
• Platform security and technical improvement.
• Fulfilling applicable legal and regulatory obligations.
• Analytics to improve user experience.

4. Legal Basis for Processing Your Information

We process your information on the following legal bases:

• Performance of a contract: Processing information necessary to provide the service.
• Legal obligation: Meeting anti-money laundering (AML) and counter-terrorism financing requirements.
• Legitimate interests: Fraud prevention, security maintenance, and platform improvement.
• Consent: Based on your explicit consent for marketing communications and optional cookies.

5. Sharing & Disclosure of Information

fuij9 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

With payment processors, identity verification agencies, technology partners, and game providers — only to the extent necessary to deliver the service. All such parties are bound by confidentiality agreements with us.

5.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

5.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. In such cases we will notify you in advance.

6. Data Protection & Security Measures

fuij9 applies industry-standard technical and organisational measures to protect your information:

• SSL encryption: 256-bit SSL/TLS encryption is used for all data transmissions.
• Data encryption: Sensitive information is stored in encrypted form.
• Access controls: Strict role-based access controls and multi-factor authentication.
• Regular audits: Regular system testing and audits for security vulnerabilities.
• Staff training: All staff are trained on data privacy policies.

However, no transmission of information over the internet can be made completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

7. Data Retention Period

We will retain your information for as long as necessary:

• Active accounts: All information will be retained while the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period as required by applicable law.
• Legal & regulatory obligations: AML and KYC-related information will be retained in accordance with applicable legal timeframes.
• Dispute resolution: Information relevant to any pending dispute or legal claim will be retained until resolved.

Once the applicable retention period has expired, we securely delete or anonymise the information.

8. Your Rights

As a user of the fuij9 platform, you have the following rights:

8.1 Access & Correction

You may view your stored information at any time and request correction of any inaccurate data. To do so, email [email protected].

8.2 Deletion of Information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is required to fulfil legal obligations.

8.3 Objection to Processing

You may object at any time to the use of your information for marketing communications. Every marketing email will include an option to unsubscribe.

8.4 Data Portability

You may request to receive your information in a common, machine-readable format.

8.5 Withdrawal of Consent

For information processed on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact us at [email protected]. We will endeavour to respond within 30 business days.

9. Cookie Policy

The fuij9.bar website uses the following types of cookies:

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: Remember language preferences and user settings.
• Analytics cookies: Collect anonymous data to help us understand how the site is used.

You can control or disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

10. Protection of Minors

fuij9 services are for persons aged 21 and over only. We do not knowingly collect information from minors. Age verification is carried out at the time of registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

11. Third-Party Links

The fuij9.bar website may contain links to third-party websites. These websites have their own privacy policies. fuij9 is not responsible for the privacy practices of these external sites. You are encouraged to read the privacy policy of any external site before visiting it.

12. International Data Transfers

fuij9's service providers may be located in various countries. Your information may need to be transferred outside Bangladesh. In such cases we ensure that the transfer process is consistent with this Policy and that data protection standards are maintained.

13. Policy Changes

fuij9 reserves the right to update this privacy policy as needed. For significant changes, we will:

• Update the revision date on the website.
• Notify you by email or through platform notifications.
• Obtain fresh consent for material changes.

Continued use of the platform after an update will be considered your acceptance of the revised policy.

14. Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7, support in Bengali.

We take your privacy concerns seriously and will endeavour to resolve them as quickly as possible. If a matter cannot be resolved directly with us, you have the right to lodge a complaint with the relevant authority.